RETURNS

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We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.


To start a return, you can contact us at help@theogony.com.

Please note that returns will need to be sent to the following address:
817 Bowsprit Rd., Chula Vista, CA, 91914, United States


You can always contact us for any return questions at help@theogony.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@theogony.com.